Heat Pump RepairServing Cobb, Cherokee, North Fulton, Paulding, Bartow & North DeKalb counties, GA
- Heating & Cooling Both Tested
- 1-Year Parts & Labor On The Same Repair
- Trane Authorized Dealer
- Trane Authorized Dealer
- All Technicians NATE Certified
- Licensed and Insured
- 40+ Years Combined
- Lifetime Craftsmanship Warranty On Installs
Why Heat Pumps Work Harder In North Metro Atlanta
A heat pump in North Metro Atlanta never gets a season off. The same outdoor unit cools the house through a long, humid summer, then reverses to heat it all winter. January nights in Marietta average about 35°F, damp enough to frost the outdoor coil. So the unit pauses to defrost, then starts again, sometimes several times in one night.
That workload is why most heat pump repairs start with a part worn down by use. Innovative Mechanical repairs heat pumps from Marietta and East Cobb to Kennesaw, Roswell, Alpharetta, and Woodstock, and across the rest of our six counties. Our technicians find the cause, explain it plainly, and tell you whether the fix is worth making.
- 24°F.The cold-night benchmark heat pumps here are sized against, per Dobbins Air Reserve Base records.
- 1,228 hours.Above 80°F in a typical year on that same record, all run by one outdoor unit.
- 35°F.January's average low in metro Atlanta, damp enough for the outdoor coil to frost.
- 2x.The energy electric backup heat uses, compared with the heat pump, per the Department of Energy.
What Your Heat Pump Does Before It Quits
Small heat pump faults rarely stay small here, because the system never rests between seasons. A part that weakens in October has often failed by the first hard freeze. Catching it early keeps a repair from turning into a replacement.
Plenty of heat pumps have years left once one worn part is replaced. When yours does not, you will hear why before anything else is discussed. Explore our Heating Services to compare a heat pump with a gas furnace.
Air From The Vents Feels Cold, Not Just Cool
A stuck reversing valve or low refrigerant can leave the system unable to heat the house. Heat pump air always feels milder than furnace air, but it should still feel warm on your hand.
Ice Still Covers The Outdoor Coil After Defrost
A failed defrost sensor or control board lets frost build until the unit stops moving heat. Left running that way, the weight of the ice can damage the coil and the fan.
Backup Heat Runs For Most Of The Day
On a mild winter afternoon, that means the heat pump has stopped carrying its share of the load. Electric backup heat costs more to run, so the power bill is usually where it shows first. Our guide to a heat pump running constantly in cold weather explains when long run times are normal.
The Outdoor Unit Hums But Will Not Start
Electrical components that ran hard all summer often give out soon after the switch to heating. Switch the system off if the humming continues, so the compressor does not overheat.
Water Pools Around The Indoor Unit In Summer
A blocked condensate drain overflows after months of pulling humidity out of the house. Caught early it is a simple fix, while a slow overflow can stain ceilings and soak flooring.
A Burning Smell Or A Breaker That Keeps Tripping
Both point to an electrical fault, so switch the system off at the thermostat and call. Do not keep resetting it, even if it seems to restart normally.
What Goes Into A Heat Pump Repair Price
A heat pump repair has no fixed price, because the fault decides it. A failed defrost sensor is a short visit. A reversing valve or a refrigerant leak means more parts, more time, and refrigerant recovered under EPA rules. The brand and the age of the system move it as well.
So the visit comes before the price. Our technician finds the fault, explains your repair options, and then provides clear pricing in writing. The written price is yours to read before any part is ordered. Sometimes replacing the system is the smarter investment in your home. Our heat pump installation and replacement process shows how that estimate is built.
Normal Winter Quirks Or Real Trouble?
What Is Normal In Winter, And When To Call For Repair
A heat pump behaves differently from a furnace, and some of it looks alarming the first winter. Knowing what is normal can save you a visit you never needed, and we would prefer you kept that money. Here is how to tell the two apart.
| What You Notice | Usually Normal | Worth A Call |
|---|---|---|
| Steam rising from the outdoor unit | A few minutes of steam while the outdoor fan pauses to defrost | Steam that does not stop, or smoke with a burning smell |
| Frost on the outdoor coil | A light white coating on a damp winter morning | Thick ice that is still there after the defrost cycle ends |
| Air at the vents in heat mode | Warm, though cooler to the hand than furnace air | Air that feels cold the whole time the system runs |
| Run time on cold nights | Long, steady cycles when the temperature drops below freezing | Running without a break on a mild afternoon |
| Backup heat on the thermostat | On briefly during defrost or a cold start | On for hours at a time, with a higher power bill |
| Sounds from the outdoor unit | A short whoosh as the system switches into or out of defrost | Grinding, banging, or a loud hum with no fan turning |
Why Homeowners Call Us For Heat Pump Repair
Every Heat Pump Repair Starts With Testing
The Cause Gets Proven Before A Part Is Named
A heat pump that will not heat can have half a dozen causes that look identical from the hallway. Our technicians test the defrost controls, the reversing valve, the refrigerant charge, and the electrical parts before naming one. You pay for the part that failed.
Trane And Lennox Installed, Every Major Brand Repaired
Most heat pumps we repair were installed by another company, and that is fine with us. We install Trane and Lennox as a Trane Authorized Dealer, and our NATE-certified technicians repair the other major brands. Whoever put it in, the diagnosis starts from how the system behaves today.
Experience With The Faults This Climate Causes
Across our technicians there are more than 40 years of combined experience. Defrost faults, worn reversing valves, and drains that overflow in August are familiar work for them. That familiarity shortens the visit and keeps guesswork off your bill.
Your Heat Pump Repair, Step By Step
Four steps, and the price always comes before the parts.
- 1
Tell Us What The Heat Pump Is Doing
Tell us whether the trouble is with heating, cooling, or both, and what the thermostat is showing. Anything you have noticed outside, such as ice or steam, helps as well.
- 2
Professional Evaluation
The technician checks the outdoor unit, the indoor air handler, and the thermostat wiring. Defrost controls, refrigerant pressures, and electrical parts are measured rather than assumed.
- 3
Honest Recommendations
You hear what failed and what it means for the remaining life of the system. Repair options and pricing arrive in writing, and the choice is yours to make.
- 4
Relax
Once the repair is in, the system runs in heating and in cooling before we leave. You also learn what is worth watching for next winter.
Send Us a Message
Heat Pump Trouble On A Cold Night?
Every Day On Backup Heat Costs More
When the heat pump stops pulling its weight, electric backup heat takes over, and it costs more to run. The house may still feel warm, so the fault is easy to ignore. Call while the repair is still small and before the power bill catches up.
Three Things Worth Checking First
Make sure the thermostat is set to heat and the air filter is clean. Then check that the breakers for both units are on. If all three check out, call us.
What Helps Most When You Call
The brand on the outdoor unit, roughly how old it is, and any code or light on the thermostat. Mention ice, steam, or unusual noises outside as well.
Heat Pump Repair From Cobb To DeKalb
Our heat pump work centers on Marietta and the rest of Cobb County. From there, the same technicians cover Cherokee, North Fulton, DeKalb north of I-20, Paulding, and Bartow. Every address gets the same diagnosis, the same written pricing, and the same follow-up. If your street sits near a county line, a short call or a look at our full service area confirms it.
Service Areas
Bartow County
Cartersville • Emerson
Cherokee County
Canton • Holly Springs • Woodstock
Cobb County
Acworth • Austell • Kennesaw • Mableton • Marietta • Powder Springs • Smyrna
DeKalb County
Atlanta (north of I-20) • Avondale Estates • Brookhaven • Chamblee • Clarkston • Doraville • Dunwoody • Lithonia • Pine Lake • Tucker
North Fulton County
Alpharetta • Johns Creek • Milton • Roswell • Sandy Springs
Paulding County
Dallas • Hiram
Reviews
“One of the most reliable small businesses I've ever worked with… They never tried to upsell me or pushed me to sign maintenance contracts. The technician was on time, communicated with me on every step, and was really careful to leave my house in pristine condition — and extremely gentle with my pets.”
“Great service and fair price. I had the opportunity to meet the owner Chad and he is running a very strong organization. His employees are well trained and the pricing is very fair.”
“This was the second time that I have counted on Chad and his team for their quick response, professionalism, speedy repair and honesty! I highly recommend!”
“Quick service. Very professional. More than fair pricing. Refreshing to have a company doing honest work at affordable prices. Great company!”
“This company was recommended to me and I don't regret it. They are very punctual and do a great job. The price also seemed very reasonable to me.”
“One of the most reliable small businesses I've ever worked with… They never tried to upsell me or pushed me to sign maintenance contracts. The technician was on time, communicated with me on every step, and was really careful to leave my house in pristine condition — and extremely gentle with my pets.”
“Great service and fair price. I had the opportunity to meet the owner Chad and he is running a very strong organization. His employees are well trained and the pricing is very fair.”
“This was the second time that I have counted on Chad and his team for their quick response, professionalism, speedy repair and honesty! I highly recommend!”
“Quick service. Very professional. More than fair pricing. Refreshing to have a company doing honest work at affordable prices. Great company!”
“This company was recommended to me and I don't regret it. They are very punctual and do a great job. The price also seemed very reasonable to me.”
Frequently Asked Questions
01Why does my heat pump cool fine but not heat?
The reversing valve is the usual suspect. It is the part that switches the direction heat moves, and it can stick in cooling. A failed defrost board or a thermostat wiring fault can look the same from inside the house. Testing the valve and the controls tells them apart.
02Should I switch my thermostat to emergency heat?
Only when the heat pump itself has a problem. A coil encased in ice or a grinding noise outside are the usual signs. Emergency heat shuts the heat pump off and runs electric heat alone. It keeps the house warm, but it costs more to run, so treat it as a stopgap.
03Can I chip the ice off my outdoor unit?
Please do not. The fins on the coil bend easily, and a puncture turns a defrost problem into a refrigerant leak. Light frost clears on its own during defrost. If thick ice stays after a defrost cycle, set the thermostat to emergency heat and call us.
04Why does my heat pump keep tripping the breaker?
Something is drawing more current than the circuit allows. A weak start component, a compressor that is wearing out, or a loose wire can all cause it. Reset the breaker once. If it trips again, leave it off, because repeated resets can damage the compressor.
05How much does heat pump repair cost?
It depends on what failed. A defrost sensor or a start component is a smaller job than a reversing valve or a refrigerant leak. Our technician finds the fault first, then gives you the price in writing. Nothing is ordered or replaced until you approve it.
06Is it worth repairing an older heat pump?
Often, yes, when one worn part is the only problem. Repair makes less sense when the system still runs on R-22, needs a major part like the compressor, or keeps failing in the same places. Our technician will tell you plainly which side of that line yours sits on.
07How often should a heat pump be serviced?
Twice a year is the usual advice, once before summer and once before winter. A heat pump works in both seasons, so it wears faster than an air conditioner that rests all winter. A tune-up also catches weak parts before the first freeze. You can see what a maintenance visit includes before booking one.
08Does a heat pump repair come with a warranty?
Yes. Our repairs carry 1-year parts and labor on the same repair issue or part. You also get a 30-day no-cost callback on that same issue or part. You can see every discount we run in our current offers.
