Innovative Mechanical LLC – Privacy Policy
This Privacy Policy applies to Innovative Mechanical LLC (https://innovativemechanicalllc.com/) and governs the collection and use of information. All references to “Innovative Mechanical,” “we,” or “us” include our website and services unless otherwise noted.
Collection of Personal Information
To provide HVAC services, financing options, and support, Innovative Mechanical may collect personally identifiable information, including but not limited to:
- Full name
- Email address
- Phone number
Innovative Mechanical may also collect anonymous demographic information (age, gender) for service optimization and customer insights.
We only collect personal information voluntarily provided by you, for example:
- Requesting service or quotes online
- Contacting us via email or SMS
- Providing payment information for service billing
Collected information is used for communication regarding services requested, scheduling, billing, or customer support.
Cookies and Tracking
Innovative Mechanical may use cookies to enhance your online experience, remember your preferences, and track website performance.
- Cookies are small text files stored on your device by our server.
- You can accept or decline cookies in your browser settings.
We also use the following third-party services, which may set cookies or collect usage data when you visit this site:
- Google Analytics and Google Search Console (via Site Kit by Google) — measures how visitors find and use the site. Google’s privacy policy: policies.google.com/privacy.
- Microsoft Clarity — records anonymised usage such as clicks, scrolling and mouse movement so we can see where the site is confusing. Microsoft’s privacy statement: privacy.microsoft.com/privacystatement.
- HighLevel (LeadConnector) — hosts the request forms on this site. Anything you type into one of those forms is submitted to HighLevel and stored there so that we can respond to you. HighLevel’s privacy policy: gohighlevel.com/privacy-policy.
- Google Maps — embedded maps showing our location and service area.
You can opt out of Google Analytics with Google’s browser opt-out add-on, and you can block cookies for this site in your browser settings. Blocking cookies does not stop you from calling us or using the site.
Use of Personal Information
We use personal information to:
- Deliver requested services
- Communicate about your account or service status
- Provide information about relevant products or offers (with consent)
Sharing Information with Third Parties
Innovative Mechanical does not sell or lease personal information.
We may share information with trusted service partners to:
- Provide statistical analysis
- Deliver services or equipment
- Offer customer support
These partners are prohibited from using information outside of service delivery and must maintain confidentiality.
Mobile/SMS Data:
- Mobile data will not be shared for marketing purposes without consent.
- Opt-in is required for SMS communications; message/data rates may apply. You may opt out anytime by replying “STOP.”
Data Security
Innovative Mechanical implements security measures to protect personal data against unauthorized access, alteration, or disclosure.
- No internet transmission can be guaranteed 100% secure; users acknowledge inherent limitations.
- We take reasonable steps to protect your data, but cannot guarantee complete security.
User Rights and Data Deletion
Upon verifiable request, you may request:
- Deletion of personal information from Innovative Mechanical records
- Instructing service providers to delete your data
Exceptions may apply if retention is required for:
- Completing transactions
- Warranty fulfillment
- Legal obligations
- Security incident investigations
Children Under 13
Innovative Mechanical does not knowingly collect personal information from children under 13. If under 13, parental permission is required.
External Data Storage
Data may be stored on secure third-party servers contracted by Innovative Mechanical.
Changes to This Policy
Innovative Mechanical reserves the right to update this policy. Significant changes will be communicated via:
- Email to the address on file
- Prominent notice on the website
Contact Information
For questions about this Privacy Policy: