Customer Reviews

Innovative Mechanical is top-tier all the way! This company has consistently provided outstanding service for my home heating and air conditioning needs. The pricing is market-fair or below and their care is exceptional from start to finish! Cassandra does a phenomenal job of addressing any concerns and schedules appointments accordingly. After being given an initial date and time for my appointment, I did not have to follow up with Cassandra for an earlier opening. As soon as one became available, Cassandra called me to check if it would work well for me and it did! My technician, Jason, was wonderful! I was given a 2-hour window for arrival and he was parked outside of my home at the top (within 15 minutes) of the first hour! Jason was extremely knowledgeable, professional, and thorough. Once he finished my tuneup, he reviewed with me what had been done and made sure I had a complete understanding with no additional concerns. No extra fees…no hidden costs…just exceptional, quality service. Chad, the owner, is a remarkable leader who excels in helping to make certain that his customers are well taken care of! Many thanks to Cassandra, Jason, and Chad for raising the bar with service, product, and execution!!! Read Less

As a repeat customer, I can attest: these guys are the best in the business. From the owner to the technicians to the office, they are all on top of their game. Initially Innovative replaced two HVAC units for us. We were so pleased with the service that when our hot water heater expired, we had no hesitation in calling them. They recommended and installed a tankless system, which is working great and saving us money! I can personally attest that Chad, Josh and Craig all know their stuff and are capable of explaining it to the layman. Chad even solved an unrelated issue with our generator while he was here - just to be helpful. You can't go wrong with these guys. Read Less

Chad and Jacob recently completed a wine cellar renovation project for me. Main issue was poor insulation or lack thereof. They did a fantastic job with closed cell spray foam insulation and installed a new fully ducted Whisperkool system that is keeping my cellar at optimal temperature and humidity. At the end of the day, you get what you pay for and these guys don't cut corners and stick with the highest quality materials. Thank you. Read Less

I have a maintenance contract with Innovative for my HVAC systems. The customer service is fantastic at all levels. Eric came today and called to let me know when he was on the way (on time) and was incredibly professional, knowledgeable and friendly in checking my units. Pricing is fair. Highly recommend! Read Less